At Novara Living, we’re committed to products of great integrity—furniture made with uncompromising quality and care. In a world prone to disposal, the durability of our products only makes sense–for all of us and for our environment. Novara Living warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted below when used in a residential (non-commercial) setting.


INDOOR UPHOLSTERY (not warranted for outdoor use)

PRODUCT CATEGORY | WARRANTY PERIOD | EXCLUSIONS & DETAILS

Frames & Spring Support Systems for Sofas, Sectionals, Chairs & Ottomans | 10 years | Novara Living warrants the frame and  spring support systems against breakage due to defects in construction materials and workmanship.

Cushion Cores & Tailoring | 3 years | Includes seam slippage, buttons, and zipper closures. Excludes loss of resilience, loft, or crown. Cushion cores used in seat cushions, back pillows, and padding will soften and conform to the shape of the user as a result of normal use. This is not considered a manufacturing defect.

Motion Mechanisms | 3 years | Includes recliner, glider, swivel, and sleeper mechanisms, mattresses and air mattresses, and electric motion mechanisms.

Fabric & Leather |  | Fabric and leather are not covered by the Limited Warranty. Novara Living sells Worry-Free Protection Plans that include coverage for accidental damage. Learn more about Worry-Free Protection Plans 

WHAT IS NOT COVERED?

Limited Warranty does not cover damage due to normal wear and tear, accidents, misuse, natural disasters, or improper care and storage. Please refer to the Novara Living Care Guide for details on how to properly care for your product.

Many of our pieces are as unique as the artisan that made them. And, the little details are a big reminder that a real person created something special just for you. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, colour fluctuations, etc. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects.

Don’t let an accident ruin your investment. Our Worry-Free Protection Plans include coverage for accidental damage which is not covered by our Limited Warranty. Learn more about purchasing Worry-Free Protection Plans.

- ACCIDENTAL DAMAGE   
- INCORRECT ASSEMBLY (PLEASE REFER TO ASSEMBLY INSTRUCTIONS ONLINE AND INCLUDED WITH OUR NOVARA LIVING  PRODUCT) 
- DAMAGE CAUSED BY TRANSPORT FROM DELIVERY ADDRESS 

- HEAT DAMAGE

Query? We are here to help.

Info@novaraliving.co.uk