-Unless otherwise stated, we do not permit the usage of multiple offer codes at one time.

Can I use offer codes on sale items?

Unless otherwise stated, we do not permit the usage of offer codes on sale items.


Where do I enter an offer code?

Mobile: The option to use an offer code becomes available on the 'Payment' page before entering your payment details.

Desktop: The option to use an offer code is available on the right hand column of the checkout page.


Are payments for Pre Orders taken upfront?

Full payment for your Pre Order is taken up front at the point of your order being placed. You can cancel at any point and receive a full refund.

Require assistance? Contact our Customer Support Team via info@novarliving.co.uk and an advisor will be pleased to assist you.



DELIVERY 

How much do you charge for delivery?

Delivery costs are incurred at checkout, depends on Location & Non Ground or Ground Floor Delivery Option.

Do you ship overseas?

Yes, we currently ship to Mainland UK, Northern Ireland, Ireland, France, Germany, and the Netherlands. Our team is working tirelessly on increasing the number of locations we ship to. Follow our Instagram @novara.living for all announcements.


Delivery to specific room of choice within your property

With a large majority of cases, Novara Living Dedicated Delivery service will be able to deliver your item(s) to your room of choice. However, upon inspecting the path to your specific room of choice and whether this may be to difficult, this decision will be at the Novara  Living Dedicated Delivery drivers discretion.

Require further assistance? Contact our Customer Support Team via info@novaraliving.co.uk and an advisor will be pleased to assist you.


Can I check over my order with the driver?

Yes, our driver will be more than happy to unbox and check over your item(s) and further dispose of the packaging upon your request.

In the unlikely scenario that your item(s) are damaged or faulty, our driver will return them on his vehicle to the Novara Living HQ. Our Customer Support Team will then contact you to arrange an exchange or refund dependant on how you wish to continue with your order.

Can I change my shipping address after I've ordered?

Please update us of any address changes within 24 hours of your order being placed. Contact our Customer Support Team via info@novaraliving.co.uk and an advisor will be pleased to assist you.